Shipping policy

Shop Van's Closet Ltd - Shipping Policy

Effective Date: August 27th, 2025
Last Updated: August 27th, 2025

1. SHIPPING COVERAGE

Trinidad and Tobago

  • Coverage: All areas in Trinidad and Tobago
  • Carriers: O'deliver Couriers (domestic), FedEx (express/international)
  • Remote Areas: Tobago and rural locations

International

  • Carrier: FedEx International Services
  • Coverage: USA and Canada with published rates; all other destinations by special request
  • Special Requests: Contact via email or Instagram DM for shipping quotes to other countries
  • Customs: Customer responsible for all duties, taxes, and import fees

2. SHIPPING OPTIONS & RATES

Workshop Pickup (FREE)

  • Cost: Free of charge
  • Payment Method: Bank transfer only
  • Location: Search "Shop Van's Closet Ltd" on Google Maps or Waze
  • Availability: Only after pickup notification is sent to customer. If a date is given for pickup, the item will only be available at 6pm Mon-Fri and 2pm on Saturdays unless the pickup notification is sent before.
  • Hours: Mon- Fri 10AM- 6PM, Saturday- 10AM- 2PM

Standard Shipping (O'deliver)

  • Trinidad and Tobago: TT$40 flat rate, 2-3 business days (Trinidad), 3-5 business days (Tobago)
  • Payment Methods: Cash on Delivery or Card Payment
  • Tracking: SMS and email notifications
  • Signature: Required for orders over TT$500

Cash on Delivery (O'deliver)

  • Availability: 7-day preorders only, Trinidad only
  • Cash Limit: Maximum TT$600 (orders over this amount require bank transfer)
  • Payment: Cash only, exact change preferred

International (FedEx)

  • USA: TT$250 flat rate (subject to weekly fuel surcharge adjustments)
  • Canada: From TT$220, 2-5 business days
  • Payment Method: Secure payment link only (sent via email)
  • Other International: Contact us via email or Instagram DM for custom shipping quotes

Important: USA shipping rates fluctuate weekly based on FedEx fuel surcharges. Final shipping cost may be higher than quoted rate and will be confirmed after dispatch.

3. FREE SHIPPING & FEES

Free Shipping

  • Threshold: TT$600 for Trinidad and Tobago orders (shipping only)
  • Workshop Pickup: Always free regardless of order value
  • Exclusions: Rush orders, special adjustments, COD orders, international orders excluded from free shipping threshold

4. ORDER PROCESSING

Processing Times

  • 7-Day Preorders: 7 business days before shipping
  • Rush Orders: 2-4 business days before shipping
  • Special Adjustments: 10-14 business days before shipping

Dispatch Schedule

  • O'deliver Pickup: Daily 2:00 PM
  • FedEx Pickup: Daily 4:00 PM
  • Business Days: Monday-Friday only

5. DELIVERY INFORMATION

Delivery Requirements

  • Complete Address: Full street address, city/town, region, phone number required
  • ID Verification: Required for FedEx and orders over TT$500
  • Delivery Attempts: O'deliver (3 attempts), FedEx (3 attempts)
  • Failed O'deliver Delivery: After 3 failed attempts, customer charged TT$25 failed delivery fee and permanently loses COD access for future orders
  • Failed FedEx Delivery: Held at FedEx facility for pickup

Address Restrictions

  • PO Boxes: Not accepted for COD; FedEx international accepts PO Boxes
  • Address Changes: Must be requested within 2 hours of order confirmation

6. TRACKING & NOTIFICATIONS

Tracking Methods

  • O'deliver: SMS within 4 hours of dispatch, track via O'deliver website
  • FedEx: Email within 2 hours of dispatch, track via FedEx.com/tt
  • Updates: SMS primary method, email and WhatsApp available

7. INTERNATIONAL SHIPPING

Documentation

  • Customs Forms: Completed for all international orders
  • Value Declaration: Full commercial value declared
  • Import Restrictions: Customer responsible for checking destination country rules
  • USA Shipping Rates: Base rate TT$250, final cost subject to weekly fuel surcharge adjustments and weight

Customer Responsibilities

  • Duties & Taxes: All customs fees, duties, and taxes
  • USA Fuel Surcharges: Additional charges may apply based on weekly FedEx fuel surcharge rates
  • International Payment: Secure payment link required for all international orders
  • Rate Confirmation: Final shipping costs confirmed via email after dispatch
  • Special Destinations: Email or Instagram DM required for shipping quotes to countries other than USA and Canada
  • Delivery Delays: Customs processing may extend delivery times
  • Refused Packages: Customer liable for return shipping costs

8. SHIPPING ISSUES

Lost or Damaged Items

  • Report Timeline: Within 48 hours of expected delivery
  • Investigation: 5-10 business days
  • Resolution: Full replacement, refund, or insurance claim
  • Documentation: Photos required for damage claims

Delivery Problems

  • Carrier Delays: Not covered under delivery guarantee
  • Late Delivery: 5% discount on next purchase if delay exceeds 7 business days
  • Wrong Address: Customer pays reshipment costs
  • Failed O'deliver Delivery: TT$25 fee charged to customer, COD option permanently disabled for customer account
  • Weather/Customs Delays: Not compensated

9. SPECIAL SERVICES

Insurance & Security

  • Coverage: All orders insured for full value
  • High-Value Orders: Signature and ID required (over TT$500)
  • Claims: Processed through Shop Van's Closet Ltd

Holiday Shipping

  • Business Closure: All Trinidad and Tobago public holidays
  • Peak Season: Extended processing times during holidays
  • Cutoff Dates: Published seasonally for holiday delivery

10. RETURN SHIPPING

Return Responsibilities

  • Customer Returns: Customer pays return shipping
  • Company Errors: Prepaid return label provided
  • International Returns: Customer responsible for all return costs and customs
  • Packaging: Must be securely packaged with tracking

11. CONTACT INFORMATION

Shop Van's Closet Ltd

  • Customer Service: info@shopvanscloset.com, 868-266-8912
  • Hours: Mon- Fri- 10AM- 6PM, Saturday- 10AM- 2PM
  • WhatsApp: 868-266-8912

Courier Partners

  • O'deliver Couriers: (868) 235-4872, www.odeliver.net
  • FedEx Trinidad: (868) 645-3339, www.fedex.com/tt

Shop Van's Closet Ltd reserves the right to update shipping rates and policies with 30 days notice.

For shipping inquiries, contact our customer service team or reach out to our courier partners directly.